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The following are some commonly asked questions
1. How do I know if my order has been shipped?
In "My Account", click the "Order Status/Invoices" link on the left-hand
side. You will be directed to a list of your historical orders. Click on the
one you would like to know the status. UPS tracking number is posted once the
order is shipped. If the status is "shipped" but there is no UPS tracking
number, please contact us via email (sales@dotradeshow.com) or phone
((952)-808-0020) to receive that information.
2. How do I change or cancel my order?
You can change or cancel your order without charge before it is shipped. We
typically process orders within the hour they are placed. So your order may
already been shipped even though the status on the website has not been
updated. Please call or email our office as soon as possible to change or
cancel your order before it is shipped. Please check our "Cancellation/Return
Policy" for more information on canceling an order and returning a product.
3. What if something is wrong with my received product (wrong item,
missing parts, or damage) ?
If you find something wrong with your received package, please contact us
within 72 hours of receiving the product.
4. What do I do if I forgot my password?
Click the "My Account" or "Sign Up / Login" link at the top right hand side of
our site. Under the login box you'll see a link that says "Forgot your
password?" Please type your email address exactly as it is registered with us. Click on "Go" to submit the request and your login information will be
emailed to your registered at email address. For your protection, your login
information will NOT be sent if the email you submitted does not match one of
the registered addresses.
5.What do I do if I have trouble logging into my account ?
This website uses cookies to help with login, please ensure you have cookies
allowed on your machine. Click the "My Account" or "Sign Up / Login" link at
the top right hand side of our site. Under the login box you'll see a link that
says "Trouble Logging In?" This link will direct to the instructions on how to
turn on cookies. If you are still having trouble with your login, please
contact us and one of our representatives will assist you.
6. When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your returned
item(s).
7. What are my payment choices?
During the checkout process you may choose any of our current payment options
and continue to place your order. Please note that we will not ship your order
until we receive payment from you.
8. When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment
information. Simply add items to your cart and proceed to the Checkout page
where you will be offered Shipping Method choices and their prices. We will
ship your order shortly after we receive payment from you.
9. Is it secure to submit my personal information on your website ?
? Your Credit Card Information is ABSOLUTELY SAFE! Our site automatically
encrypts your confidential information in transit using the Secure Sockets
Layer protocol (SSL) with an encryption key length of 128-bits, the highest
level commercially available. Once your information reaches us, it is
encrypted again before being stored in a heavily guarded server.
10 Do I have to pay sales tax?
Only Minnesota customers are required to pay sales tax.
11. How do I get a copy of my receipt/invoice?
In "My Account", click the "Order Status/Invoices" link on the left-hand side.
You will be directed to a list of your historical orders. Click on the one you
would like to print receipt/invoice. You will be directed to the page showing
the detailed information about this order. Click on the "click here for
printable invoice" to print the invoice.
12. When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your
item(s).
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